Refund Policy


You must inspect the Product immediately after it has been delivered to you. You may only return Products to us with our prior approval, and where:

  1. the Product is faulty (e.g. the seal is broken, or is otherwise not fit for consumption) or has been sent to you in error;
  2. you have not altered or damaged the product in any way
  3. you have submitted a written return claim (via email to to us within ten (10) days after the Product is delivered to you; and
  4. the return claim includes: (a) the original order number; (b) the date of the order; and (c) how the Product is faulty.

We do not accept refunds simply because you have changed your mind. Subject to our obligations under the Consumer Guarantees Act 1993, we may exercise our reasonable discretion in deciding whether to give our approval for the return of a faulty Product. If we approve the return, we will arrange for the Product to be returned to us by courier within 20 days of the date of approval. If the Product is returned in accordance with these Terms of Use and with adequate identification of both you and the Product returned, we will issue you with a payment refund that covers the cost of delivery and return of the Product, as well as the purchase price of the Product, in accordance with our obligations under the Consumer Guarantees Act 1993. Please allow up to 12 working days for this process.