Privacy Policy

Landcorp Farming Limited (trading as Pāmu) (we) complies with New Zealand's privacy laws and will treat all personal information that we hold about you in accordance with the Privacy Act 2020. This privacy statement explains how we may collect, store, use, and disclose your personal information.

We collect personal information directly from you, the customer. This collection only occurs when you elect to buy one of our products from the English-language page of our Website with a delivery address within New Zealand. You will be prompted to fill out the online fields with the personal information that we need from you to be able to process your order. We will not collect any personal information relating to customers in China using the Chinese-language page of our Website.

When you order a product from the English-language page of our Website, we will collect the following information from you:

1. your name;
2. your nominated address for delivery of the purchased product; and
3. your email address for notification purposes.

If we are not able to collect this information, then that will impact our ability to provide products to you. We do not collect any payment details from you. Once the details above have been provided by you, you will be redirected to a payment gateway operated by Stripe, where you will need to provide Stripe with your payment details. We are not responsible for the Stripe website or its use of your information, and encourage you to read Stripe Privacy Policy so that you can understand how the payment details you provide will be collected, stored, used, and disclosed.

We collect and hold your personal information strictly for the purposes of:

1. identifying you as a customer;
2. processing your order;
3. ensuring that your products are delivered to the nominated delivery address;
4. identifying your order to facilitate any return or refund to you for a faulty product; and
5. internal record keeping and administrative purposes.

We will not use any of your personal information for direct marketing campaigns, or for any market research purposes.

We may disclose personal information about you to:

1. our employees, contractors, agents, and advisors as required to supply you with your purchased products and associated purposes only (e.g. to respond to your queries and to ensure that our delivery partners can deliver your products to you); and
2. any third parties that you have asked or authorised us to share your personal information with.

We will not otherwise sell, distribute, or disclose your personal information to any third parties unless we are permitted or required by law to do so.

A cookie is a small file which requires permission before it can be placed on your computer's hard drive. A cookie helps analyse web traffic or lets you know when you visit a particular site, and allow web applications to respond to you as an individual. The web application can gather and remember your preferences to tailor its operations to your likes and dislikes.

We use traffic log cookies to identify which pages on our Website are being used. This helps us analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system.

The cookie does not give us access to your computer or any information about you, other than the data stored in the cookie. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

You have rights under the Privacy Act 2020 to access the personal information that we hold about you, and to ask us to correct it if necessary. If you want to check the personal information that we may have collected from you or request the correction of any such information, please contact our Privacy Officer at privacy@landcorp.co.nz.

If you wish to make a complaint about the way in which your personal information is handled by us, please contact our Privacy Officer at privacy@landcorp.co.nz. We will endeavour to respond to such complaints with due care and within a reasonable timeframe. You can also write to us at Privacy Officer c/o Pāmu, 15 Allen Street, Wellington, 6011, New Zealand.

We may update this privacy statement from time to time. When we do we will post the updated privacy statement on this Website, so we encourage you to periodically review this privacy statement. This privacy statement was last updated November 2023.